Privacy Policy

1. Introduction

HypnoSync is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information necessary to provide our hypnotherapy services and manage bookings. This may include:

• Your full name, date of birth, and contact details (email, phone number, address).

• Payment details for processing bookings (handled securely by our third-party payment provider).

• Health-related information voluntarily disclosed by you during intake or sessions to support your treatment plan.

• Website and booking data, such as IP address, browser type, and usage analytics.

3. How We Collect Information

We collect personal information through:

• Our online booking system or website contact forms.

• Email, phone, or video consultation correspondence.

• Information shared by you before or during sessions.

You have the option to remain anonymous or use a pseudonym when contacting us; however, this may limit the services we can provide.

4. Use of Personal Information

Your information is used to:

• Schedule and manage hypnotherapy sessions.

• Process online bookings and payments.

• Communicate with you regarding appointments or updates.

• Tailor hypnotherapy sessions to your needs.

• Maintain business and clinical records as required by law.

We do not use your information for direct marketing unless you have given explicit consent.

5. Storage and Security

We take reasonable steps to ensure your personal and health information is stored securely, whether in digital or paper format.
All electronic records are stored on encrypted systems, and access is restricted to authorised staff only.
Payment details are processed via secure, PCI-compliant platforms and are never stored directly on HypnoSync’s systems.

6. Disclosure of Information

Your personal information will only be disclosed to:

• Practitioners or staff of HypnoSync directly involved in your care.

• Legal or health authorities when required by law (e.g., risk of harm, court order).

• Third-party service providers (such as our booking and payment platforms) that comply with Australian privacy standards.

We do not sell, rent, or trade personal information to third parties.

7. Access and Correction

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections to ensure your information is accurate and up to date.

Requests can be made by emailing privacy@hypnosync.com.au, and we will respond within a reasonable timeframe.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and track website performance.
Cookies do not identify you personally and can be disabled through your browser settings.

9. Data Retention

We retain client records for the minimum period required under Australian law and professional guidelines (typically seven years) unless you request earlier deletion where legally permissible.

10. Updates to This Policy

HypnoSync may update this Privacy Policy periodically to reflect legal or operational changes.