Terms & Conditions

1. General Information

These Terms and Conditions govern all hypnotherapy services provided by HypnoSync (“we,” “our,” or “us”). By booking an appointment, you (“the client” or “you”) agree to comply with these terms.
HypnoSync provides hypnotherapy services both in-person (Melbourne, VIC) and online via secure video sessions. Clients must be 18 years or older, or have parental/guardian consent to attend sessions.

2. Booking and Payment

All bookings are made via the HypnoSync online booking system.
A valid credit or debit card is required to secure your booking.
Full payment is processed at the time of booking unless otherwise arranged.
Your booking is confirmed once payment has been received.

3. Cancellation and Rescheduling Policy

HypnoSync requires a minimum of 48 hours’ notice to cancel or reschedule an appointment.
Cancellations made less than 48 hours before the scheduled session will incur the full session fee.
To cancel or reschedule, please contact us via email at info@hypnosync.com.au or through our online booking system.
Cancellations are not accepted via text message or social media.

4. No-Show Policy

Failure to attend a scheduled appointment without prior notice will be recorded as a no-show.
No refunds will be provided for no-shows.
The full session fee will be charged to the credit card provided at the time of booking.

5. Refund Policy

Refunds are not available for completed sessions or no-shows.
A refund may be issued only if 48 hours’ cancellation notice has been given before the scheduled appointment time.
Refunds, where applicable, will be processed back to the original payment method within 7 business days.

6. Online Sessions

Clients are responsible for ensuring a stable internet connection, a quiet environment, and appropriate privacy for online hypnotherapy sessions.
If technical issues occur on the client’s end (e.g., poor internet, device malfunction), the session may not be rescheduled or refunded.
If technical issues occur on HypnoSync’s end, a replacement session will be offered at no additional cost.

7. Confidentiality

All personal information shared during sessions remains strictly confidential, in accordance with the Privacy Act 1988 (Cth).
Information will not be disclosed to any third party without your consent, except where required by law or where there is a risk of harm to yourself or others.

8. Disclaimer

Hypnotherapy is a complementary therapy, not a substitute for medical or psychological treatment.
HypnoSync does not diagnose or treat medical conditions.
Results may vary between individuals, and no specific outcomes can be guaranteed.
Clients are encouraged to seek professional medical advice when necessary.

9. Limitation of Liability

To the fullest extent permitted by law, HypnoSync and its practitioners are not liable for any loss, injury, or damages arising from the use of our services, whether in person or online.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia.
Any disputes will be resolved through the courts of Victoria.