Refund Policy

1. Overview

At HypnoSync, we are committed to providing quality hypnotherapy services both in-person and online.
This Refund Policy outlines the circumstances under which refunds will be provided.
All clients agree to these terms when booking a session via our online system.

2. No Refund for No-Shows

• If you do not attend your scheduled session without prior notice, this will be considered a no-show.

• No refunds will be provided for no-shows.

• The full session fee will be charged to the credit card provided at the time of booking.

3. Cancellations

• A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

• Cancellations made less than 48 hours before the appointment time will incur the full session fee and are non-refundable.

• To cancel or reschedule, please contact us via info@hypnosync.com.au or through the online booking portal.

4. Refund Eligibility

Refunds may only be granted under the following circumstances:

• You have cancelled with more than 48 hours’ notice prior to your appointment.

• HypnoSync is unable to provide the service as scheduled due to unforeseen circumstances (e.g., practitioner illness or technical issues).

• A payment was made in error or duplicated through the online system.

Approved refunds will be processed back to your original payment method within 7 business days.

5. Online Session Technical Issues

• It is the client’s responsibility to ensure they have a stable internet connection and a suitable environment for online sessions.

• If a session cannot proceed due to client-side technical issues, the full fee will apply, and no refund will be issued.

• If technical issues occur on HypnoSync’s side, a replacement session will be offered at no additional cost.

6. Change of Mind

Please note that change of mind refunds are not available once a booking has been made, in accordance with Australian Consumer Law exemptions for professional and personalised services.

7. Exceptional Circumstances

We understand that unexpected events can occur.
In compassionate or exceptional cases, refunds or partial credits may be considered at the discretion of HypnoSync management.
All requests must be made in writing to info@hypnosync.com.au.

8. Australian Consumer Law

This policy does not affect your rights under the Australian Consumer Law (ACL).
You are entitled to a refund or reschedule if a service provided by HypnoSync fails to meet a major consumer guarantee, such as being unsafe, substantially unfit for purpose, or not provided as agreed.